I'm so fascinated by how many things companies do that are completely disconnected by what their customer's want/care about. This whole "customer-centric" thing is such bullshit. It's mostly an echo-chamber of people sitting around in a room applauding themselves for coming up with an idea—never having personally talked to a customer in their lives.
Customers everywhere are applauding right now!
I'm so fascinated by how many things companies do that are completely disconnected by what their customer's want/care about. This whole "customer-centric" thing is such bullshit. It's mostly an echo-chamber of people sitting around in a room applauding themselves for coming up with an idea—never having personally talked to a customer in their lives.